Binance CZ USA FOUNDATION

We’re obsessed with our community and we hope you know it. With millions of users spread across six continents and 180 countries, we get a lot of product and feature requests. Margin Trading, Staking, Lending, Futures, and even the 125x leverage are all requests we heard, built, and shipped for our community.

At Binance, we always announce planned maintenance and provide 24/7 support, these are industry precedents we set from the beginning. We always communicate any potential damage or risk to our users and make sure your funds are SAFU while we fix the problem. The way we see it, you’ve trusted us and we have to continue to earn that trust — and we will.

But we don’t just deliver what is being asked from us and what you need to know. There are very important actions that we do in the name of putting the user first, involving things that our users didn’t know they need.

In January, a Binance user got his SIM swapped. His email and 2FA both got hacked. His 46 BTC was at risk of being stolen. Thankfully, our AI system disabled his withdrawal request when it detected an anomaly. The user thanked us for blocking the hacker’s withdrawal request even before he contacted us. Stories like these, where our users are protected and taken care of in ways they didn’t anticipate, motivate us to continue serving you.

This is a typical example of foundations being built that most do not see. Building an AI system is not easy and not a small project, but at Binance, we believe these investments will truly pay off in the long run.