Our task – to simplify and improve the customer and agent experience
Our full suite of contact center and workforce optimization solutions help companies like yours stay committed while delivering exceptional customer service experiences. Discover our flexible, highly scalable applications for Interaction Management, IVR / Self-Service, Chatbots / AI, Workforce Optimization and more – available on-premise or in any hosted, private or public cloud environment.
DISCOVER OUR INNOVATIVE SOLUTIONS
Customer Engagement Center
CLOUD PLATFORM
Offer impressive customer service without sacrificing profit. Industry-leading Contact Center and Workforce Optimization applications can be deployed through our uniquely customizable cloud-based platform, with features such as Interaction Management, Customer Self-Service, Workforce Optimization, and more.
Self-service / IVR / Chatbots
SELF-SERVICE / IVR / CHATBOTS
Help your customers build a good service for themselves with state-of-the-art IVR and digital self-service solutions such as chatbots for your contact center. Provide fast problem solving in a world where customers want to do things their own way.
Call Center Software
CONTACT CENTER FUNCTIONALITIES
Powerful tools create better customer relationships. Enable smooth contact center interactions through voice, email, SMS, chat and social channels.
Workforce Optimization
WORKFORCE OPTIMIZATION
Dedicated agents – satisfied customers. Whether as a stand-alone solution or integrated suite, our award-winning workforce planning, quality and performance management solutions deliver better experiences.
